Frequently Asked Questions

Yes.

We aim for 100% customer satisfaction. If for some reason you are not happy with your order please get in touch so we can fix any problems.

A4 Paper is the standard paper size for printed documents in the UK.

A4 = Width 210mm   Height 297mm (8.3 x 11.7 in)

We use C4 Envelops to post your printed documents (W) 229 x (H) 324 mm (9.00 x 12.8in)

No Sorry. We only deliver within the United Kingdom.

In Europe, paper is measured in GSM. This stands for ‘Grams per Square Meter’ and means exactly that ie how many grams a single sheet of paper weighs measuring 1m x 1m.

We offer paper weights of 90, 100 & 120gsm.

A low quality sheet used in photo copiers is often 80gsm. Company letter headed paper would commonly be printed on either 100gsm or 120gsm.

Yes.  You simply order before 11am and select the ‘Special Delivery’ option.

With First Class Royal Mail does not guarantee that the item will be delivered next day although your order would have a 93% chance of arriving next day.

(Items ordered after 11am will be posted the following morning).

No sorry. We currently do not offer collection. All orders are sent out by Royal Mail.

Items ordered before 11am will be posted the same day. Items ordered after 11am will be posted the following morning.

First Class is not a guaranteed next day service although Royal Mail say items posted early have a 93% chance of being delivered next day.

For guaranteed next day delivery we recommend you place your order before 11am and select the ‘Special Delivery’ option.

Yes. Select Royal Mail Special Delivery option from the drop down box when filling out the order form.

Yes. Select Royal Mail 1st or 2nd Class Signed for option from the drop down box when filling out the order form.

Royal Mail Special Delivery also provides proof of delivery.

We will send you a confirmation email letting you know that the file has reached our secure server.

Yes. Stripe will send you a receipt via email shortly after your payment is processed.

Yes. The calculator is built into the order form. Simply fill out the form and you will be able to see the the order total  in the ‘Cost Confirmation’ section near the bottom.

90gsm paper order form
100gsm paper order form
120gsm paper order form
100gsm laminated order form

Yes. The calculator is built into the order form. Simply fill out the form and you will be able to see the weight of your order in the ‘Delivery Confirmation’ section near the bottom.

90gsm paper order form
100gsm paper order form
120gsm paper order form
100gsm laminated order form

Yes. Simply order before 11am and select the postage option that suits you best.

Most of the time Royal Mail 1st Class is sufficient for next day delivery however if you need it guaranteed then we suggest you use Royal Mail Special Delivery Guaranteed by 1pm®.

Prices start at £6.45 for up to 100g (7 pages of 90gsm paper including the envelope).

Most online document forms have a default setting which works just fine and does not need adjusting.

We print using a margin of (19mm – 1.9 cm – 0.75in) which allows us to use the default setting provided by both Microsoft office and Google Documents (22.5mm – 2.25cm – 1in). This also allows us to hole punch documents without any further format adjustment being required.

If you do need to change your margins it is very easy. Simply follow these instructions:
Microsoft Word; Click ‘page layout’ then ‘margins’ then select desired size.
Google Docs; Click ‘File’ then ‘Page Setup’ then select desired size.

Our minimum margin width is 8mm. Just let us know in the Additional Information box.

No, sorry. At the moment we are focused on providing a single product.

If enough people show an interest in us stocking coloured paper we will of course look at this again.

Please let us know if you are interested by filling out a quick request.

Yes. You simply use the order form for the paper you want to print on. As you fill out the form it automatically provides a total at the bottom.

If you need to price check the cost for laminated paper just use the laminate order form

We keep your files on the server for 7 days. This allows us to reprint your documents quickly should there be any problems. If you wish to place an order after 7 days simply upload the file to us again and complete a new order form.

90gsm paper order form
100gsm paper order form
120gsm paper order form
100gsm laminated order form

Yes. We do not store your information on our website. Your data is uploaded directly to an independent secure server which has encrypted access. All information uploaded is also deleted after 7 days.

Yes. Our upload form can support very large files (far larger than you will ever need to send).

Yes. Simply click on ‘add another file’ on the upload form. We support multiple file uploading.

We use Stripe to process all our orders which guarantees your security.

Stripe accepts – Visa, MasterCard and American Express

You simply send us your files and instructions via our contact us page.

1. Upload your files.
2. Send us your instructions. You can use the contact form itself or email us directly at admin@a4printer.co.uk
(please ensure you use the same email address in the upload form & contact form)

Once we receive your request we will email you back with a quote. If you then wish to proceed simply pay and we will print and deliver your order.

There is no limit on the size of your order however we recommend if your order is over 350 pages you contact us with your request and we will try and provide the best deal we can.

You can upload your files and send us your instructions using our Contact Form.

No, sorry. We are a document printing service and while we can print photos they would not be on photographic paper so would not be typical photograph quality.

 

A4printer.co.uk will work with all major browsers including Google Chrome, Internet Explorer, Firefox and Safari whether on mobile, tablet or desktop.

Yes. We only use high quality A4 paper. You can print something smaller and trim the item yourself but your order will be delivered as A4.

PDF is the preferred format and all uploaded documents will be converted into PDF for printing.

Adobe – .pdf,
Google – .gdoc
Images – .jpeg, .png
Microsoft Word – .doc, .docx
Microsoft Excel – .xls, .xlsx
Microsoft PowerPoint – .ppt, .pptx
Your file must be sized for A4 Printing. (A4 – 210 x 297 mm)

If sending in .jpeg please note that we are not a photo printer.

No. We want the process of using our site to be as fast & easy as possible. If you use a web browser that allows auto-filling of your details you will find it takes only around 1 minute to place your order.